Privacy Policy

Information We Collect

Larry Fireplace and Chimney Inc collects information from customers to provide quality service and maintain business records. This information may include:

• • Name and contact information (phone, email, address)
• • Service location and property details
• • Service history and preferences
• • Payment information for billing purposes
• • Photos of work areas for service documentation

How We Use Your Information

We use the information we collect to:

• • Provide requested services and communicate about appointments
• • Send service reminders and maintenance recommendations
• • Process payments and maintain billing records
• • Improve our services and customer experience
• • Comply with legal and regulatory requirements
• • Send occasional promotional materials about our services

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with trusted partners who assist us in operating our business, such as payment processors or scheduling services, provided they agree to keep this information confidential. We may also release information when required by law or to protect our rights.

Data Security

We implement appropriate security measures to protect your personal information. This includes secure storage of physical and digital records, limited access to personal information on a need-to-know basis, and secure transmission of sensitive data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Contact Forms and Website

Information submitted through our website contact forms is used solely for responding to your inquiry and providing requested services. We do not use automated tracking technologies like cookies for marketing purposes. Your contact form submissions may be stored in third-party services (such as Google Sheets) for business management purposes.

Communication Preferences

You may opt out of promotional communications at any time by calling us at (718) 981-8850 or by responding to any promotional communication with a request to be removed. Service-related communications (appointment confirmations, service reminders, etc.) may continue as necessary for business purposes.

Retention of Information

We retain customer information for as long as necessary to provide services and meet legal requirements. Service records are typically maintained for several years for warranty purposes and business continuity. You may request removal of your information by contacting us directly.

Your Rights

You have the right to access, update, or request deletion of your personal information. You may also request information about how your data is used. To exercise these rights, please contact us at (718) 981-8850. We will respond to reasonable requests within a reasonable timeframe.

Children's Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any material changes through appropriate communication channels. Your continued use of our services constitutes acceptance of any policy updates.